Common billing questions are addressed below.  If you have a specific question about a bill you received, please call our billing office at (888) 462-5781 and ask to speak to a customer service representative.

When somebody calls 911 and requests an ambulance, we respond.  We provide a ambulance equipped with state-of-the-art diagnostic and treatment equipment, staffed by medically trained personnel to assess your condition and provide treatment.  Even if you have refused transport for further evaluation in the Emergency Department, we have provided a technical and expensive service.

As with any service, there are many hidden costs.  Wages, benefits, fuel, well maintained ambulances, state-of-the-art diagnostic equipment, and insurance costs continue to rise.  Additionally, Medicare typically reimburses only about 60% of what we bill, and in most cases we are prohibited by law from collecting the difference (except for policy deductibles and co-pays).  Rates are reflective of the current costs of staffing and maintaining the highest level of pre-hospital emergency care available for you.

Finger Lakes Ambulance was most likely requested to provide Advanced Life Support, based either on the complaint given to the 911 dispatcher or by request of the Basic Life Support crew.

Frequently Asked Billing Questions

Finger Lakes Ambulance will be happy to bill your insurance carrier directly.  If you received a bill, our crew may not have been able to obtain your insurance information at the time of service.  Please call our billing office at (888) 462-5781 to provide our staff with your insurance information.  Also, some plans do not include ambulance transportation.  Check your policy to verify ambulance benefits.

I have health insurance, but I received a bill from Finger Lakes for ambulance service.  Why?

My local volunteer ambulance transported me to the hospital.  Why am I being billed by Finger Lakes?

Why does ambulance service cost so much?

I requested an ambulance, but then refused transport.  Why am I being billed?